Legal Information | Vacuum Parts Direct


Terms and Conditions

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Vacuum Parts indicates acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Vacuum Parts Vacuum Parts reserves the right to make changes to this site and these terms and conditions at any time. You must be at least 18 years old in order to purchase goods via this website & therefore no contract will be formed if you are under the age of 18 at the date you submit your order. Once an order is placed you will receive confirmation in the form of an email and at this time we enter into a contract with you.

Copyright and Trademark Notice

This site is owned and operated by Vacuum Parts Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Dyson Parts, Copyright © 2005, ALL RIGHTS RESERVED. All audio and video clips are the sole property of Vacuum Parts or their respective content providers. All software used on the site is the sole property of Vacuum Parts or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Vacuum Parts’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Vacuum Parts is a registered trademarks, trademarks or service marks of Vacuum Parts , Inc. All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of Vacuum Parts All other trademarks or service marks are property of their respective owners. The use of any Vacuum Parts trademark or service mark without Vacuum Parts’s express written consent is strictly prohibited.

Disclaimer and Limitation of Liability as to Products Sold

We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied Our liability for losses you suffer is strictly limited to the purchase price of the Product you purchased. We encourage you to ensure all spare parts are fitted by a competent person in accordance with manufacturer specifications, wecannot be held liable for any damage caused by the fitting of a spare part.

Product Warranties

Products come with a manufacturer's warranty.
Most of the parts we sell carry a twelve month guarantee against faulty materials or workmanship. In the unlikely event of component failure please contact our technical department by e-mail to to confirm the fault and if appropriate arrange the return of the faulty item(s) for testing and repair/replacement. You are responsible for the return postage costs & the safe return of the goods. * 12 month guarantee does not include belts, filters or cleaning products such as Dyzolv™ spot cleaner and Zorb™ carpet cleaner

Part Numbers

These are used for reference purposes only, therefore they are subject to change at any time.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Vacuum Parts shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Vacuum Parts shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge

Law and Jurisdiction

Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.


We aim to despatch all online orders within 24 - 48 hours providing the parts are instock. Please allow an additional delivery time for parts which are not in stock, we will contact you via email if this is the case. We reserve the right to cancel an order at any time.

Availability / Estimated Delivery Times

We do our best to ensure availability of all advertised products and endeavour to despatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately. We have no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders out as quickly as possible. You have the right to cancel delayed orders at any time and get a refund.

Prices / Payment

All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates Payment over the Internet can be made via our secure check out pages with RBS Worldpay using Visa, Visa Debit, Mastercard, Switch Due to the nature of the clearing system your credit card payment will be taken at the point of ordering. If a problem in supply should occur and you would like to cancel your order we will be happy to assist you in obtaining a refund, please email us at


UK deliveries are made by Royal Mail, Parcelforce, Hermes or Yodel Home Delivery, we reserve the right to upgrade your order to parcelforce/Hermes /Yodel Home Delivery if we see necessary at no extra cost to you. Goods will be shipped when payment clears We have a cut off order time of 2pm to deliver within the estimated time scale. Many orders are delivered within 24-48hrs. Once your order has been placed you may contact us via telephone to re-direct a delivery providing that the goods have not already been dispatched, if they have been and we are able to re-direct them for you a re-direction fee will be made. For failed deliveries a re-delivery charge is payable if your order has been returned to us via post or carrier/courier as a result of failed delivery/non collection from your local Royal Mail Delivery Depot. Express Courier Upgrade Option for 24/48hr delivery on items in stock, is for all UK Mainland Postal Code areas with the exception of IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25.

For Europe & International deliveries, we send via Postal Airmail / Parcelforce Worldwide and goods need to be signed for on receipt, all delivery times are an estimate. For failed deliveries a re-delivery charge is payable if your order has been returned to us via post or carrier/courier as a result of failed delivery or for non collection from your local delivery depot.

If you haven't received your items within 2 weeks of the date of despatch, they can be declared "lost in transit" and we will arrange a replacement order. For deliveries outside of the UK, we need to wait 4 weeks before a missing order can be declared "lost in transit".

Import Duty

If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.


You may cancel your order within 7 working days of receipt of the goods, for a refund, You must return the Product(s) to us, in the same conditions in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation

Incorrect Goods

If you have purchased an incorrect item from us and your order has not been despatched, please inform us immediately by email quoting the order number so that we can change the order for you, if the goods have been despatched & you find that you have selected the wrong part/item for your model please inform us by email,please return asap, you are responsible for return postal costs and returns are sent back to us at your risk. If we have sent you the wrong part to your order, then we are really sorry, please inform us immediately either by telephone or email so that we can arrange to despatch the correct part as soon as possible. We will of course re-imburse you for return postal costs.

Definition Of Incorrect Goods

"Please note that all spare parts are subject to design and specification changes by the manufacturer and so the part you receive may not be an exact replacement for your original."


To speed up the returns process we advise that you email us for a Returns Number and return the parts asap, on receipt back, we will examine the returned Product and will notify you that a refund has been authorised via e-mail. All refunds may take up to 30 days, orders will be credited back to the credit/debit card used for purchase or if payment for your order was made by cheque, you will receive a company cheque as way of refund.

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