Customer Comments and Reviews | Vacuum Parts Direct

Customer Comments

The parts I ordeded on Monday have arrived promplty today. Thanks for a great service. Would certainly use your company again and recommend you to any one. Thanks P Hepworth

Hi VPD, I am VERY impressed!, I ordered my lead on monday at about 12 noon..... It arrived yesterday (Tuesday) by post at 10.10am, and was fitted & working by 11am. Fantastic Service, thank you ! John Oliver

Just wanted to say thank you for the excellent service I have received from your company. I ordered a part on the 22nd August and it arrived the next day. My husband replaced the part and now my Dyson is working again. Many thanks Sheila Mackintosh

Brilliant service! Package arrived next morning With thanks John Powell

Hi, A big thank you for the prompt delivery of the motor for my Dyson. It was fitted immediately by my husband and I now have a vacuum that is like new! Many many thanks. Regards Cathy

Hi, Brilliant service; thank you so much. Regards Cathy

Hello Linda, Actually it has arrived. I didn't realise till just now. Also, after seeing it I've decided to keep it as its much nicer than my old ragged one. But thank you for your very pleasant customer service.I know where to come next time. Kind Regards Deborah

I would just like to thank the young lady who took my order yesterday she was very helpful and friendly,she said she would try to catch the post yesterday, and hey presto the order arrived this morning, I only hope we can fit the belts as easily as the instructions suggest,But I would like to thank you for excellent service. Eileen Ely

Hi just to let you know the dyson designed floor tool DCO8 arrived today my invoice no ***. Thank you I would not hesitate to use your company again Jean Miller

Just a quick note to thank you for the speedy and efficient service. Kind regards Mick

Parts arrived today. Fitted and working perfectly. Excellent service Thanks P.Stephen

Hi Dave, replacement part received today and perfect fit to our DC11 hose,thanks for your great customer service in resolving this issue for us Regards Darren Barker

Many thanks for your excellent service - my DC04 is like a new machine. It's good to know you are out there. Fay

Just like to add my thanks for the excellent service I have received from you, now for the second time. I don't have to contact you on a 0844 no great ! Regards Michael Hendry

Thank you, amazing service, arrived this morning, less than 24 hours after ordering! M Daniel

I just wanted to email quick and say thanks for your exceptional speedy service! I couldn't find two of the three parts i ordered on your website but your colleague was very helpful and explained i could find them on the DC35 page (mine is a DC34) and gave me advice regarding how it would effect my battery life. I received my items in super fast time and i will absolutely be using you again.. cheapest prices and great service (have recommended you to my parents already) Thank you SOOO much - Technical confusion made easy! :) Alice

Just a quick line or two to let you know how impressed I am with your excellent service. I ordered the parts on Sunday and received them on Tuesday. Doesn't get any better than that!!!. I would be happy to recommend to friends and family without hesitation. THANK YOU.

Great stuff!! Order on its way!!, Many thanks for all your help!! Know where to come in future!! Bob

Many thanks Vacuum Parts Direct our parts arrived within 10days (European shipping) and the motor fitted and a very happy customer! Thank you for the efficient way our order was handled. Excellent service. J Provan

hi i just cannot believe that the order for dyson vacuum wheels ordered friday morning were delivered within 24 hrs if only more british companies were like you this country would be in a better state thant you so much 10/10 Irene Warne Scotland

An excellent price for the part. Very fast delivery and well packaged. When I discovered I had ordered the wrong part the customer service arranged an immediate replacement part to be sent out, which arrived the next day. This is customer service 2nd to none. All my parts will now be ordered from this amazing company Bill Darvill

Brilliant You are a life saver Thanks a million

Dear Sir/madam, ordered yesterday 1 brushbar for Dyson DC04 Absolute+ , received the part this morning at 9-30am, fitted by 10-00am, I am absolutely surprised at the efficiency of the service from your company. Congratulations to you and your staff Ian Jamieson

Thank you so much for such an efficient service.. My dyson part was ordered yesterday... Arrived today... Fitted on the Hoover and house now clean!! Thanku Zoe Green

Many thanks - very speedy despatch! L Wilmshurst-Smith

Have ordered, received,and used my dyson parts in less than 24hrs. Thank you and well done for an EXCELLENT service Mrs, Chadwick. Rochdale

Received with thanks, excellent service new part fitted to our Dyson DC01 and up and running John Tregaskes

I would just like to congratulate you all on your fantastic service Robert Couldwell

Thank you very much for your speedy service,it is much appreciated Julie Barlow

I ordered the Dyson DC04 spare parts on sunday night, i recieved confirmation email and was kept informed of the progress of my order untill the parts arrived 1st post on Tuesday morning. Can i say this was fantastic service and i will use your company again, reccomended. Martin

Dear Vacuum Parts direct, I just wanted to thank you again for your outstanding customer service! If more people treated customers like you do, there would be no need for complaint departments! The parts fit perfectly and my Dyson is back to purring like a really hungry kitten. I can never thank you enough. I will be sure to contact your company if I ever need any parts for it again! A customer for life, Alice

This is the second time i have used your web site to order spares & just felt that i had to comment on how your service sets the standard for other online sellers to beat. People are quick to criticise, but are slow off the mark to commend a site for good service as it is seems as though it is expected. Thanks again for your excellent service. Nick Richardson

Ordered the hose replacement for my DC07 yesterday and it arrived this morning! I had a problem fitting it as I hadn't realised part of the old hose was stuck in the wand, a quick call to Vacuum Parts Direct and the lady told me right away what the problem was and how to fix it. I'd highly recommend your company and will be using again. Many thanks, Mrs D Pearson

Sirs, Unfortunately it isn't common to receive excellent service, so when one does I feel its good to champion that business, as after all one good turn deserves another: I must thank you for your excellent service and customer experience from start to finish. Your website may not be glamorous but importantly is straightforward, as was the transaction. The item I required was easy to identify, and was despatched and received within 48hrs with clear, reassuring communication at every stage. Whilst I (hopefully) will not require your services for some time, I would definitely choose you again without hesitation, and will give you an unqualified recommendation and endorsement to anyone requiring vacuum parts. Thank you for making life as simple as it should be. Mr D Daniel

I have just received delivery of the Dyson DC01 Soleplate as ordered intact and want to thank you for your prompt processing and delivery of my order. For your information, it’s as good a service as experienced from the New Zealand Dyson agent less than 50 km away! G Williams Auckland, New Zealand

Hi, I ordered the Dyson DC04 spare parts on sunday night, i recieved confirmation email and was kept informed of the progress of my order untill the parts arrived 1st post on Tuesday morning. Can i say this was fantastic service and i will use your company again, reccomended. Many Thanks Martin

To Vacuumpartsdirect, Ordered parts on the 10th June 2010 and received them on the 15th of June. Excellent and speedy service, fastest overseas order thus far. Regards, Toby Waitokia Tapanui, New Zealand.

Thank you for my Dyson replacement wand. Ordered Tuesday am, arrived next day Royal Mail first class post. Good competitive price too. Will order from you again! Ian Newcastle Upon Tyne

Dear Vacuum Parts direct, I just wanted to thank you again for your outstanding customer service! If more people treated customers like you do, there would be no need for complaint departments! The parts fit perfectly and my Dyson is back to purring like a really hungry kitten. I can never thank you enough. I will be sure to contact your company if I ever need any parts for it again! A customer for life, Alice Johnson, USA

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